Provide clients with instant technical consultation and problem-solving through email, telephone, or online chat tools.

Utilize video calls or remote desktop sharing tools to help clients diagnose equipment faults and provide solutions.

Deliver equipment operation and maintenance training to clients via video conferences.

Remotely push software updates to ensure clients’ equipment runs the latest and stable systems.

Monitor equipment status remotely through IoT technology, predict potential issues, and perform proactive maintenance.

Offer online access to product manuals, operation videos, FAQs, and other resources.

Handle clients’ order requests remotely and provide logistics tracking services to ensure timely equipment delivery.

Provide industry trend analysis to help clients understand market demands and optimize product selection.